Last updated: 9 October 2026
Fondelier Ltd operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with our shopping experience (the “Services”). Fondelier is powered by Shopify, which enables us to provide the Services.
This Privacy Policy explains how we collect, use and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how your personal information may be collected, used and disclosed as described below.
1. PERSONAL INFORMATION WE COLLECT
When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services, your location, and applicable law, we may collect or process the following categories of personal information:
- Contact information, including your name, billing address, shipping address, telephone number and email address.
- Payment and financial information, including payment method, transaction details, payment confirmation and related billing information. Payment card details may be processed by our payment providers and are not necessarily stored directly by Fondelier.
- Account information, including your username, password, preferences and account settings, where applicable.
- Transaction information, including products you view, add to your cart, save to a wishlist, purchase, return or cancel, as well as your previous transactions.
- Communications with us, including information you provide when contacting customer service or otherwise communicating with Fondelier.
- Device information, including information about your device, browser, network connection, IP address and similar technical identifiers.
- Usage information, including information about how and when you access, browse or interact with our Services.
2. SOURCES OF PERSONAL INFORMATION
We may collect personal information from the following sources:
- Directly from you, for example when you create an account, place an order, contact us, subscribe to marketing communications, or otherwise provide information to us.
- Automatically through the Services, including through cookies, pixels and similar technologies when you use our website or interact with our Services.
- From service providers, including companies that help us operate our website, process payments, fulfill orders, provide customer service, perform analytics or support other business functions.
- From business, advertising or marketing partners and other third parties, where permitted by law.
3. HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us, we may use your personal information for the following purposes:
- Providing and improving our Services. This includes processing payments and orders, managing your account, arranging shipping, facilitating returns, remembering your preferences, providing product recommendations and improving your shopping experience.
- Marketing and advertising. We may use your information to send marketing or promotional communications by email, SMS or other channels where permitted, and to show relevant advertisements on our website or third-party platforms.
- Security and fraud prevention. We may use personal information to verify accounts, protect transactions, detect suspicious or fraudulent activity, and maintain the security of our website and Services.
- Customer support and communication. We use personal information to respond to questions, assist with orders, resolve issues and maintain our relationship with you.
- Legal and regulatory purposes. We may use personal information to comply with applicable law, legal obligations, valid governmental or law-enforcement requests, legal proceedings, or to enforce our policies and Terms.
4. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties where necessary for legitimate business or legal purposes, including:
- Shopify and other service providers that help us operate our business, such as payment processors, analytics providers, cloud storage providers, customer-service providers, fulfillment partners and delivery companies.
- Business and marketing partners that assist with advertising, promotions, analytics or other marketing activities, where permitted by applicable law.
- Third parties where you request, direct or consent to the disclosure, including delivery providers or integrated social-media services.
- Affiliates or entities within our corporate group, where applicable.
- Authorities, legal advisers, regulators or other parties where disclosure is necessary to comply with law, protect our rights, investigate fraud or wrongdoing, or respond to a valid legal request.
- Parties involved in a business transaction such as a merger, acquisition, financing, restructuring, sale of assets or insolvency event.
5. SHOPIFY
Our store is hosted by Shopify. Shopify collects and processes personal information relating to your access to and use of our Services in order to provide and improve the Shopify platform.
Information you submit through our Services may be transmitted to Shopify and other service providers, including providers located in countries outside your country of residence.
Shopify may also use information collected from your interactions with our store, other merchants and Shopify in order to provide certain enhanced features, analytics and personalized services.
For more information about how Shopify handles personal information, please review Shopify’s consumer privacy information and privacy portal.
6. COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, understand how visitors use our Services, improve performance, support analytics and provide relevant marketing or advertising.
Depending on your location, you may have the ability to manage or withdraw consent for certain cookies through our cookie or privacy settings.
You can also manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
7. MARKETING COMMUNICATIONS
Where permitted by law, we may send you promotional communications about Fondelier, including new products, launches, offers or other brand updates.
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.
If you unsubscribe from marketing communications, we may still send non-promotional messages relating to your account, orders, shipping, returns, customer service or other transactions.
8. THIRD-PARTY WEBSITES AND SERVICES
Our Services may contain links to websites, applications or services operated by third parties.
We do not control and are not responsible for the privacy, security, content or practices of independent third-party services.
We recommend reviewing the privacy policies and terms of any third-party website or service before providing personal information.
9. CHILDREN'S DATA
Our Services are not intended for children under the age at which they may legally enter into contracts or provide valid consent in their jurisdiction.
We do not knowingly collect personal information from children in violation of applicable law.
If you are a parent or legal guardian and believe that a child has provided us with personal information unlawfully, please contact us so that we can review and, where appropriate, delete the information.
10. SECURITY OF YOUR INFORMATION
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no security system or method of transmission over the internet can be guaranteed to be completely secure.
Please do not send sensitive or confidential information to us through insecure communication channels.
11. RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- manage your account and orders;
- provide customer support;
- comply with legal, tax, accounting and regulatory obligations;
- resolve disputes;
- prevent fraud;
- enforce our agreements and policies.
Retention periods may vary depending on the type of information and the legal requirements that apply.
12. YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the following rights regarding your personal information:
- Access: You may have the right to request access to personal information we hold about you.
- Correction: You may have the right to request correction of inaccurate or incomplete personal information.
- Deletion: You may have the right to request deletion of certain personal information.
- Portability: You may have the right to receive certain personal information in a portable format and, where applicable, request that it be transferred to another organization.
- Restriction: You may have the right to ask us to restrict certain processing of your personal information.
- Objection: You may have the right to object to certain processing, including certain direct marketing activities.
- Withdrawal of consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
- Marketing preferences: You may unsubscribe from promotional communications using the unsubscribe option included in our marketing emails.
These rights are not absolute and may be subject to legal exceptions or verification requirements.
We will not discriminate against you for exercising your privacy rights.
13. UK AND EEA DATA PROTECTION RIGHTS
If you are located in the United Kingdom or European Economic Area, you may have additional rights under applicable data protection law, including rights to:
- object to certain processing;
- request restriction of processing;
- withdraw consent where consent is relied upon;
- submit a complaint to the relevant data protection authority.
You may contact us using the details below to exercise your rights.
14. INTERNATIONAL DATA TRANSFERS
Because Fondelier operates internationally and uses global service providers, your personal information may be transferred, stored or processed outside the country in which you live.
Where required by applicable law, we use recognized safeguards for international transfers, such as adequacy decisions, standard contractual clauses, or equivalent mechanisms approved under UK or European data protection law.
15. COMPLAINTS
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.
Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technology, legal requirements or other operational reasons.
When we make changes, we will publish the updated Privacy Policy on this page and update the “Last updated” date above.
17. CONTACT
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any of your privacy rights, please contact us:
Fondelier Ltd
Email: contact@fondelier.com
Address: 24-26 Arcadia Avenue, London, ENG, N3 2JU, United Kingdom
For the purposes of applicable data protection law, Fondelier Ltd is the controller of your personal information.