FAQS
HAS MY ORDER BEEN VALIDATED?
A confirmation email is sent to you as soon as your order is validated. A second email will be sent to you upon shipment with your tracking number.
WHAT ARE THE DELIVERY TIMES?
Delivery times vary depending on your location. An estimate is provided when you place your order, then confirmed via delivery tracking.
HOW CAN I TRACK MY ORDER?
A tracking link is sent to you upon shipment. You can track your order at any time using this link or directly from our website.
CAN I RETURN AN ITEM?
Yes, returns are accepted for eligible, unworn items in perfect condition. The request must be made within the specified timeframe.
CAN I EXCHANGE AN ITEM?
Exchanges are possible subject to availability. We invite you to contact our team for assistance with the procedure.
HOW DO I CHOOSE MY SIZE?
A size guide is available on each product page to help you with your choice. If in doubt, our team remains at your disposal.
DO YOU DELIVER INTERNATIONALLY?
Yes, Fondelier delivers to several countries. Available options appear directly at checkout.