At Fondelier Ltd, we strive to ensure customer satisfaction by offering quality products. If you wish to make a return, please read our refund policy carefully.

1. Refund Conditions

• Refund requests must be made within 14 days of receiving your order.

• Items must be returned new, unused, undamaged, and in their original packaging.

• Personalized or custom-made products are not eligible for a refund.

• No refund request will be accepted if the customer made an error in choosing the size or color.

2. Return Procedure

• Contact our customer service at contact@fondelier.com, stating your order number and reason for the return.

• We will send you return instructions.

• Return shipping costs are the responsibility of the customer, except in the case of a defective item or an error on our part.

3. Processing Time

• Once the item is returned and inspected, we will process your request within 7 to 10 business days.

• The refund will be issued via the original payment method. The processing time may vary depending on your bank.

4. Non-Refundable Items

• Sale or promotional products: no refunds or exchanges.

• Personalized or custom-made products.

• Swimwear: for hygiene reasons, swimwear cannot be returned or exchanged, except in cases of proven defect.

5. Exchanges

• We do not offer direct exchanges.

• If you wish to purchase another product, please return the item according to the conditions above, then place a new order.

📧 Need help? Contact us at contact@fondelier.com